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LeadSquared, the choice of winning teams worldwide
The Service Management Software to 2.5x Your Agents’ Productivity
Designed to simplify support and fortify sales.
2.5x Agent Productivity
Your AI Co-Pilot for Lightning-Fast Support
Your AI Co-Pilot for Lightning-Fast Support
- Get instant context with auto-summarized tickets no scrolling, no backtracking.
- Reply faster with smart messages pre-drafted from your knowledge base and matched to customer tone.
- Auto-route tickets based on agent availability, capacity, and context so nothing slips through the crack.
- Auto-detect sentiment shifts and trigger next-best actions with AI, so your team can resolve issues before they escalate.
1.5x Faster Resolutions
AI-powered Chatbot for Instant Resolutions
AI-powered Chatbot for Instant Resolutions
- Deliver instant, accurate responses with an AI chatbot that’s custom- trained on your website, FAQs, and knowledge base.
- Handle spikes in ticket volume without added agent load, resolving repetitive queries round-the-clock.
- Personalize interactions based on visitor behaviour, chat history, and sentiment, all in real time.
40% Lower Costs
One Platform for Sales & Support
One Platform for Sales & Support
- Unlock swift, contextual resolution by giving your agents a complete picture of all customer touchpoints across sales, marketing and service.
- Manage tickets, leads and opportunities in one place with Service CRM’s unique Sales x Service hybrid offering.
- Reduce tech stack costs and boost revenue with smart upsell signals, timely renewals, and fewer tools to manage.
Omnichannel Support
All Your Channels, Unified.
All Your Channels, Unified.
- Manage conversations across WhatsApp, email, chat, calls, and social media from a single, unified inbox.
- Tap into your omnichannel inbox with advanced search and resolve tickets without ever leaving Service CRM.
- Improve customer experience across every channel with native chat support and a premium social media helpdesk.
What Makes LeadSquared the Go-To Service CRM
100%
Inquiry capture
70%
Faster TAT
2x
Task efficiency
60%
Increase in call center efficiency
Why choose LeadSquared Service CRM?
Standout features of India’s favourite CRM contact center
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Unified Customer Profiles
360-degree view of customer activity across channels and touchpoints for personalized, contextual engagement.%20of%202.png)
Omnichannel Support
Run marketing campaigns and follow up with prospects across WhatsApp, email, telephony and SMS.
Plug & Play Integrations
Integrate with all your favourite sales, marketing and support tools with plug and play connectors.%20of%203.png)
Agent Alerts & Reminders
Notify your agents with nudges and reminders to ensure zero missed follow-ups and reduced TAT.%20of%204.png)
Effortless Migration
Seamless, secure migration—bringing all your data over with zero risk and zero downtime.%20of%206.png)
